I. GENERAL INFORMATION
Definitions:

a) Museum – Remembrance Museum of Land of Oświęcim Residents;
b) visitor – a person who visits the Museum and the separate museum exhibition, whose presence is registered on the basis of an admission ticket or otherwise;
c) exhibition – a permanent or temporary exhibition presented at the Museum;
d) audio guide – a device with a preloaded audio tour of the permanent exhibition of the Remembrance Museum in several language versions together with a headset;
e) borrower – a visitor who uses the audio guide;
f) rental – making the audio guide available to the borrower for use while visiting the Museum exhibition;
g) monitoring – a network that records and archives images in all rooms.

1. Visiting the exhibition at the Remembrance Museum takes place at the hours established by the Museum director.
2. Detailed information on visiting (including opening hours) the permanent exhibition and educational path, outdoor exhibitions, cultural events organized by the Museum and educational offer, as well as information on ticket prices are available at the ticket office and on the Museum website.
3. Reservation of entrance to the Museum can be made through the ticket reservation system on the website https://rezerwacje.muzeumpamieci.pl/, by phone at +48 33 447 40 84 or in person at the ticket office.
4. Documents entitling the purchase of a discounted ticket must be presented before purchase. Detailed information on ticket prices can be found in the ticket price list available at the ticket office and on the website.
5. Presentation of a valid entrance ticket is required to visit the Museum.
6. Visits to the exhibition may be made individually or in groups, with an exhibition plan or with a rented audio guide.
7. The Museum reserves the right to exclude part of the exhibition, which does not constitute grounds for refunding all or part of the ticket fee.
8. The Museum is adapted to visitors with special needs.
9. Visitors may book group visiting hours for groups of up to 40 people.

II. VISTING REGULATIONS

1. The approximate visiting time with an audio guide is 1.5 hours.
2. On the premises of the Museum, instructions of the Museum staff and Museum security personnel must be followed.
3. Beginning your visit of the exhibition less than 1.5 hours before the closing of the Museum will mean you will not view the exhibition in its entirety and will not result in a refund of part of the fee for the ticket purchased.
4. Persons under 15 years of age may visit the exhibition only accompanied by adult parents /guardians. Parents or guardians are responsible for minors.
5. The parent/ teacher/guardian taking care of children and schoolchildren is obliged to stay at the exhibition with those in their care while visiting the Museum.
6. Entrance to the Museum is forbidden for the following people:
• intoxicated;
• under the influence of intoxicating and psychotropic substances or other similarly acting substances;
• possessing objects threatening the life, health or safety of persons or property;
• behaving provocatively, aggressively or in any other way that threatens the safety of the collection;
• disturbing the order of visiting or violating generally accepted norms of behaviour in public places.
7. A video surveillance system, hereinafter referred to as the system, has been installed in the building and on the grounds of the Museum, recording images by means of CCTV cameras. The system used by the Museum, is designed to ensure the security of persons and property. The system operates on the basis of the legitimate interest of the Museum – Art. 6 par. 1 lit. f. RODO. Data storage lasts for no longer than 30 days from the date of registration. In case the recorded images are to serve as evidence in a case (e.g. in case of theft, destruction of property), they may be stored by the Museum and handed over to the relevant services until the case is clarified. Detailed information on the principles of personal data processing within the framework of the video surveillance system used by the Museum is described in pt. 3 of the Museum’s regulations for processing personal data available at www.muzeumpamieci.pl and at the Museum’s cash desk.
8. All backpacks, bags, suitcases and handbags exceeding the size of 40x40x20 cm, as well as umbrellas should be left in the deposit lockers, the use of which is free of charge. Before leaving the Museum, the key to the deposit locker must be left in the lock under the correct locker number. Failure to return the key obliges the visitor to cover the cost of purchasing a new one.
9. The Museum is not responsible for items left in clothing or backpacks stored in the locker room nor in other public places on the Museum premises.
10. Photography and filming must not disrupt tourist traffic or disturb other visitors. Photo and film footage may only be used for non-commercial purposes. Commercial use of photographic and film material is possible only after obtaining permission from the Museum director. In special cases, the Museum reserves the right to prohibit filming and photography of designated objects.
11. Bicycles brought into the area around the Museum should be left in specially prepared bicycle racks.
12. The Museum is not responsible for vehicles and bicycles left on the Museum premises.
13. Parking spaces on the Museum premises are intended only for visitors for the duration of their visit to the exhibition.
14. Visitors may remain on the grounds and in the building of the Museum only during working hours. Visitors must leave the premises at closing time.
15. Unauthorized vehicles left in the parking lot will be removed by the relevant services.
16. The following prohibitions apply in the museum exhibition area:
• animals and pets (except guide dogs or assistance dogs),
• smoking, use of electronic and smokeless cigarettes and use of open flames,
• bringing in and consumption of food and beverages,
• bringing weapons, ammunition, explosives and other tools and devices that can endanger life or health,
• improper use of seats located at the exhibition,
• filming and photographing with the use of flashes, additional lighting, tripods and other accessories used for professional photography and filming,
• talking on cell/mobile phones while visiting the exhibition.
17. In the event that an evacuation or rescue announcement is made, all persons in the Museum building are required to leave the building immediately through the nearest emergency exit and obey staff instructions.
18. The purchase of a ticket or entry to the exhibition is automatically associated with acceptance of the rules of these regulations.
19. Any complaints and requests may be submitted in person at the Museum office, by post to the Museum address or sent to the following e-mail address: biuro@muzeumpamieci.pl.

III. RULES OF USING THE AUDIO GUIDE AT THE MUSEUM

Users of the audio guide at the Museum agree to accept the following rules:
1. The Remembrance Museum is the owner and disposer of the audio guides.
2. In order to guarantee the availability of the audio guides, it is recommended that visitors make an entrance reservation through the reservation system available at: https://rezerwacje.muzeumpamieci.pl.
3. Rental is for a fee.
4. Method of rental:
a) the audio guide may be rented at the Museum’s ticket office only during opening hours,
b) the device may be used at the Museum exhibition only – it is prohibited to take the device outside the Museum,
c) if it is necessary to interrupt the tour, the audio guide must be returned to and stored at the ticket office.
5. The Museum is obliged to:
a) make the device technically operational,
b) provide instructions for the use of audio guides.
6. The borrower shall bear full legal and material responsibility for the audio guide entrusted to him.
7. The borrower of the device shall:
a) use the device in accordance with its intended purpose,
b) return the device at the end of the tour,
c) confirm the technical condition of the borrowed device at the time of its receipt, and in case of defects to immediately report them to a Museum employee,
d) return the device in the same condition in which it was issued,
e) cover the cost of repair in the event of damage to the equipment caused by the borrower during use, or if the equipment cannot be repaired, to cover the cost of purchasing new equipment. Any defects in the equipment will be noted in the form of a written damage report, including, among other things, the borrower’s obligation to cover the cost of repair or purchase of new equipment in the event that it is impossible or uneconomic to repair the equipment,
f) cover the cost of purchasing a new device in case of loss of the audio guide. Estimated cost of the device 2000 PLN.
8. A visitor using the audio guide may receive assistance from a Museum employee in the use of the device at any time.
9. The contents of the audio guide are protected by copyright – copying and public reproduction is prohibited.

IV. TERMS AND CONDITIONS OF USING THE “PATH OF SUPERHEROES” BY THE MUSEUM OF THE MEMORY OF THE INHABITANTS OF THE OŚWIĘCIM REGION

1. The owner of the educational path is the Remembrance Museum of Land of Oświęcim Residents.
2. The educational path is a place for children to learn about the difficult history of the inhabitants of the Land of Oświęcim who rendered aid to the prisoners of KL Auschwitz.
3. The parent/guardian of the child using the educational path is obliged to familiarise themselves with its regulations and information boards.
4. Use of the path and its equipment may take place during its opening hours under the supervision of a parent / guardian.
5. Use of all equipment located on the educational path must be in accordance with their purpose, function and safety rules.
6. Use of individual play equipment shall be adapted to the development of the child. The assessment should be made by the parent/guardian.
7. It is forbidden to cause situations that may cause an accident or that endanger one’s own safety, the safety of others while using the educational pathway.
8. Destruction of and wilful damage to play and recreational equipment or vegetation, littering and walking pets on Museum ground is strictly prohibited.
9. The parent/guardian of children should remember their legal responsibility for any damage caused by children to persons or property. Defects, damage or malfunctions of individual equipment should be reported to Museum staff immediately.
10. In the event of an accident caused by non-compliance with these rules and regulations, all liability shall be borne by the parent/guardian of the child.
11. EMERGENCY TELEPHONE NUMBERS:
• City Guard 986
• Fire Department 998
• Police 997
• Emergency ambulance 999